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1. What are the minimum computer system requirements for viewing Digital Editions? To ensure the best viewing experience of the Digital Editions we recommend the following minimum computer and software specifications. These specifications are the base standard for most computers today A. Windows and
Macintosh: Windows XP or above MAC 10.4 OS or above Memory (RAM) 1GB or above (recommended) 1024 x 768 monitor resolution with 16-bit video card B. MINIMUM BROWSER VERSION FOR DIGITAL EDITIONS: 1) Internet Explorer 6.0 and above, or 2) Mozilla 5.0 and above, or 3) Safari 2.0 C. FLASH PLAYER: Windows: Flash Player 9.0.32 or above required Macintosh: Flash Player 9.0 or above required 1) Check your version of Flash: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507 2) Install Flash Player 9: 3) Download various language versions of flash player: http://www.adobe.com/support/flash/downloads.html After installing these upgrades, reboot and try again, and don’t forget to ‘click’ on the BLUE ActiveX install box if prompted. D. BROWSER RESTRICTIONS : Unfortunately, we are restricted to the limitations of the various browser settings (Microsoft Internet Explorer Browser (IE) and other PC based browsers such as Mozilla Firefox and Safari) which sometimes cause issues with the opening of Digital Editions on your computer. Please review the instructions below to assist in fixing these browser settings. 2. Browser yellow information bar and blue shield – why do they appear? All software that requires sound, Java applets and animations uses the Microsoft ActiveX plug-in in their browser to activate their web pages – as do our Digital Editions – so our splash page looks at the security setting in your browser before they activate on your computer. If your browser has been set to the very highest level of security, ActiveX is normally disabled. See item 4. for more information The DigitalDM ActiveX is a plug-in/add-on that will allow the Digital Editions reader and content to automatically load and open. See item 4. for more information. 4. Why doesn't my DESKTOP digital edition open automatically? 1) You may not have installed ActiveX. 2) If you have not opened a Digital Edition before you will see the following ActiveX install options (Internet Explorer 6 and above): To install ActiveX select either the blue shield in the centre of the web-page or yellow bar at top of web-page:
After you choose Install, the following window appears:
We virus check and digitally sign the Digital Editions ActiveX before release, verifying DigitalDM as the Publisher. The security box is there to certify that the software has not been tampered with after its release. If someone has tried to manipulate the Digital Editions ActiveX, the security warning will alert you. If this did not work, your security settings may be too high – see items 7 & 8. 5. Why does the red X appear and nothing happen?
If you cancelled activation of ActiveX this Red X will appear in the webpage. To fix this, press the F5 key (to refresh window) then follow steps in item 4. 6. WHY DOES THE ActiveX MESSAGE REAPPEAR EVEN THOUGH I HAVE PREVIOUSLY INSTALLED IT?
7. WHY DO MY SECURITY SETTINGS NOT ALLOW ActiveX CONTROLS? Depending on your Internet Explorer version you will see either:
OR:
These messages indicate that your Microsoft Internet Explorer browser setting has ActiveX controls totally disabled. You will need to allow ActiveX to install to view Digital Editions using the auto-download method. ActiveX is totally blocked if your Internet Explorer security settings are set to "High". To change your security settings see item 8. Alternatively download the Desktop .exe versions (use the Click Here link at bottom of web page), or open the Online version from the web page. 8. IF MY SETTINGS TOTALLY BLOCK ActiveX, How DO I change MY Internet Explorer security settings: 1) Open your web browser. 2) Select the Tools drop-down menu and then choose Options. 3) Click the Security tab. 4) Move the security level for this zone to Medium – see image below. 5) Then click OK. 6) When you are back on the web page click Yes button on the security box. 7) A grey box will appear – click OK. Please Note: 1) In some corporate network environments you may need to contact your system administrator to view this product. Alternatively, if you do not want to turn on ActiveX, go back to the download web-page and select the Click Here button at bottom of page, or select the Online version on the web-page.
9. Finally If the Digital Edition is still not opening – due to MY Browser Internet security or firewall settings – what do I do next? In some corporate network environments you may need to contact your system administrator to view this product. If the problem persists, please go to www.digitaldm.com – contact us – with the problem and we will do our best to advise you. 10. WHY DO I GET A SECURITY WARNING WHEN DOWNLOADING THE DESKTOP DIGITAL EDITIONS (.exe version)?
We virus check and digitally sign the Digital Editions before release, verifying DigitalDM as the Publisher. The security box is there to certify that the software has not been tampered with after its release. If someone has tried to manipulate the Digital Editions, the security warning will alert you. 11. HOW DO I Turn off Internet Explorer pop-up address or status bar: TO MAXIMISE VIEWING AREA? Adjust Internet Explorer Security Settings: Tools > Internet Options > Security > Custom level: Turn on [Enable]:
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